H.R. 7971
Requires IRS to post wait times and expand online accounts
The IRS would have to show live phone wait times on its website and let taxpayers see their returns, notices, and refund status online.
- Website must show how many callers are connected, on hold, or waiting
- Must show longest and estimated wait times, plus monthly average and median waits
- Congress says by 2028, calls unanswered after five minutes should offer a callback option
- Taxpayers could view returns, documents, notices, and refund status by website or app
Passed the House · Senate's turn